What product isn't connecting to the Internet?

Device name

Close

Checking for network problems

NBN connection

Trying to load the CHOICE website to check your Internet connection...

Loading the CHOICE website didn't work. There may be a problem with your Internet connection.

Your Internet connection is working. A website can be loaded.

How can I get help?

Your connection is provided by AusConnect.

Call them at 1800 123 456 to arrange a visit from an engineer.

Lines are open 24 hours.

Router

Checking the quality of your Wi-Fi signal...

Your router may not be working. It can't be connected to by another product.

Your router is working. It can be connected to by another product.

How can I get help?

Your router was supplied with your Internet connection by AusConnect.

Call them at 1800 123 456 to arrange a visit from an engineer.

Lines are open 24 hours.

test device name

Checking if this product can be found...

Can't find this device.

How can I get help?

This product was made by XXXX.

Call them at 1800 XXX XXXX to talk to their support.

Lines are open XXXXX.